Innovate Asterisk provides specialist communications consulting and messaging services for technology platforms and service-driven businesses operating in voice, messaging, and real-time communications environments.
Our work focuses on the design, integration, and operation of modern communications systems, with particular expertise in WhatsApp Business, voice automation, AI-assisted call handling, and WebRTC-based applications.
WhatsApp Business & Messaging Integration
Innovate Asterisk supports businesses in implementing and operating WhatsApp Business Platform solutions as part of broader customer communication strategies. This includes:
- WhatsApp Business onboarding and integration
- Multi-number and multi-region WhatsApp deployments
- Messaging workflows for customer support, sales, and notifications
- Operational testing, quality monitoring, and compliance support
- Integration with CRM, ticketing, and contact-centre systems
Our role is focused on technical enablement and operational support, ensuring WhatsApp messaging services are deployed reliably, securely, and in line with platform requirements.
Voice, Asterisk & AI Audio Agents
Innovate Asterisk has deep expertise in Asterisk-based voice platforms and modern SIP architectures, including advanced use cases involving AI-driven audio agents.
We specialise in:
- Asterisk PBX architecture and custom dial-plan development
- SIP trunking, call routing, and media handling
- AI audio agents for automated call handling and customer interaction
- Audio call termination and call-flow optimisation
- Integration between voice platforms and AI services
These capabilities enable businesses to build intelligent voice experiences, including automated reception, support triage, and AI-assisted call workflows.
WebRTC & Bespoke Communications Development
Innovate Asterisk provides bespoke development services for WebRTC-based communications solutions, supporting both browser-based and native applications.
Our WebRTC work includes:
- Custom WebRTC client and signalling implementations
- Secure media transport and NAT traversal strategies
- Real-time audio integration with SIP and Asterisk systems
- Low-latency voice and messaging applications
- Tailored solutions for embedded communications and call-centre tooling
This allows organisations to deliver modern, browser-native communications experiences without reliance on legacy softphones or proprietary platforms.
Call Centre & Contact Centre Tooling
Innovate Asterisk works with service providers and technology companies to support call-centre and contact-centre environments, including:
- Voice and messaging channel integration
- WhatsApp-enabled customer support workflows
- AI-assisted call handling and automation
- Monitoring, analytics, and operational tooling
- Custom integrations with existing customer systems
Our focus is on practical, scalable solutions that enhance customer experience while maintaining operational control.
Service Delivery & Brand Support
Innovate Asterisk operates as a specialist services brand of Virtue In Design (Pty) Ltd, trading as Innovate Asterisk.
Virtue In Design provides communications and messaging services to a number of independent technology platforms and businesses, supporting specific operational and technical functions.
Brands currently supported include:
- Virtue In Design
Services Provided:- Virtue In Design provides specialist digital, communications, and messaging services to technology-driven organisations. Under the Innovate Asterisk brand, services include:
- Web design and custom web application development
- AI integration and automation (including conversational AI and audio agents)
- Asterisk PBX consulting and custom SIP / dial-plan development
- AI-powered audio agents and automated call handling
- Audio call termination, routing, and optimisation
- WebRTC bespoke development and real-time communications engineering
- WhatsApp Business Platform integration and operational support
- Call-centre and contact-centre tooling and integrations
- Systems testing, monitoring, and operational reliability support
- These services are delivered on a consulting and support basis to independent brands and platforms.
- Siperb (siperb.com)
Services Provided- Virtue In Design provides selected digital and communications services to Siperb Ltd in support of its customer-facing operations and platform growth, including:
- Marketing and digital presence support
- Search engine optimisation (SEO) and content optimisation
- Website design, development, and maintenance
- WhatsApp Business messaging integration and support services
- Communications tooling and customer engagement workflows
- Technical consulting related to messaging and voice integration
- Siperb Ltd operates independently as a UK-registered technology company and retains full ownership and control of its products and platforms.
- Browser Phone (browser-phone.org)
Services Provided- Virtue In Design provides technical and digital services to support Browser Phone’s communications and developer-focused initiatives, including:
- WebRTC application development and optimisation
- Bespoke browser-based voice and messaging solutions
- Technical documentation and developer enablement tooling
- Website design, content structure, and SEO optimisation
- Messaging and communications workflow consulting
- Integration support for SIP, WebRTC, and backend services
- Browser Phone operates as an independent platform focused on browser-native communications technology.
- Web Phone (web-phone.org)
Services Provided- Virtue In Design supports Web Phone with digital and communications services related to its browser-based telephony platform, including:
- WebRTC and real-time audio integration
- Website design, UX refinement, and content development
- SEO and technical content optimisation
- Messaging and communications consulting
- Integration support for voice, messaging, and backend services
- Operational testing and platform reliability support
- Web Phone operates independently and focuses on practical, browser-first communications use cases.
Each engagement is delivered on a service basis, with supported brands operating independently and retaining full ownership and control of their products and platforms.
Our Approach
Innovate Asterisk focuses on:
- Clear technical scope and responsibility
- Secure, compliant communications design
- Practical, production-ready implementations
- Long-term operational reliability
We work closely with our clients to ensure that messaging, voice, and real-time communications systems are robust, scalable, and fit for purpose.